Help Center

Frequently Asked Questions

Last Updated: June 19, 2026
Table of Contents
  1. General Questions
  2. Using the Service
  3. Billing & Plans
  4. Legal Notice and Disclaimer
  5. Contact Us
Section 01

General Questions

What is SafePinQR?⌄
SafePinQR is a digital emergency and contact notification tool that uses QR code technology to help connect finders, bystanders, or responders with your selected contacts when help may be needed.
How does SafePinQR work?⌄
After purchase and setup, you register your contact details and assign your QR code to a vehicle or valuable item. When someone scans the code, they can use the secure form to send a message and location information to your listed contacts.
Who should use SafePinQR?⌄
SafePinQR is useful for drivers, families, seniors, students, travelers, building managers, event attendees, and anyone who wants an added layer of contact support for a vehicle or personal item.
Can SafePinQR replace 911 or emergency services?⌄
No. SafePinQR is not a replacement for 911, police, paramedics, or any emergency response service. In any urgent or life-threatening situation, emergency services should be contacted first.
Does SafePinQR work internationally?⌄
Use may be possible in different locations, but actual performance depends on network access, device compatibility, scanning ability, and message routing in the country or region involved.
Section 02

Using the Service

Does SafePinQR guarantee message or email delivery?⌄
No. SafePinQR does not guarantee that messages, alerts, SMS notifications, or emails will always be delivered or received. Delivery depends on external systems such as mobile carriers, internet access, third-party providers, spam filters, and the accuracy of the contact information entered by the user.
What information is shown when my QR code is scanned?⌄
Only the information and functions made available through your SafePinQR setup are used during the notification process. Personal details should be reviewed carefully and kept limited to what is necessary.
Is my personal information printed on the sticker?⌄
No. SafePinQR is designed so personal information is stored digitally, while the printed sticker shows the QR code and identification format rather than your private contact details.
Can I update my contacts or item information later?⌄
Yes. You can update your profile details, emergency contacts, or registered item information through your account, subject to the features available on your plan.
What happens if my information is incorrect or out of date?⌄
You are responsible for keeping your information accurate and current. If your details are wrong, incomplete, expired, or outdated, notifications may fail or reach the wrong person.
Who is responsible if a notification fails?⌄
SafePinQR is provided as a community support tool, and SafePinQR and related parties are not responsible for failed message delivery, delayed alerts, service interruptions, or outcomes that depend on third-party systems or inaccurate user information.
Section 03

Billing & Plans

Are refunds available?⌄
Refund availability depends on the product purchased and the circumstances of the order. Please see our Terms of Service or contact support@safepinqr.com for details specific to your order.
How can customers contact support?⌄
Customers can contact SafePinQR at support@safepinqr.com or through the contact details listed on the official website.
Section 04

Legal Notice and Disclaimer

By accessing, purchasing, or using any product or service offered through SafePinQR.com ("SafePinQR", "we", "our", or "us"), you acknowledge and agree to the following terms:

1. Nature of Service

SafePinQR provides a community-based support tool designed to assist in emergency and identification scenarios. Our services rely on third-party systems, user-provided information, and external communication networks, which are beyond our direct control.

2. No Guarantee of Message or Email Delivery

SafePinQR does not guarantee the successful delivery, transmission, or receipt of any messages, alerts, emails, or notifications generated through the use of our platform. Delivery may be affected by factors including, but not limited to, network outages, carrier restrictions, spam filters, incorrect user input, or technical failures.

3. Limitation of Liability

To the fullest extent permitted by applicable law, SafePinQR, its owners, affiliates, partners, employees, and representatives shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from or related to the use or inability to use our services, including but not limited to failed communications, delays, or inaccuracies.

4. User Responsibility

Users are solely responsible for ensuring that all information provided is accurate, complete, and up to date. Users acknowledge that SafePinQR is a supplementary tool and should not be relied upon as the sole method for emergency communication or personal safety.

5. Assumption of Risk and Waiver

By purchasing or using SafePinQR services, you expressly assume all risks associated with their use and agree to release, discharge, and hold harmless SafePinQR and all associated parties from any and all claims, demands, or causes of action, whether known or unknown, arising out of or in any way connected with your use of the platform.

6. Acceptance of Terms

By completing a purchase or using our services, you confirm that you have read, understood, and agreed to this Legal Notice and Disclaimer.

If you do not agree with these terms, you should not use or purchase any SafePinQR products or services.

Section 05

Contact Us

If you have any questions not answered above, please contact us:

SafePinQR.com (2381467 Ontario Inc.)

Email: support@safepinqr.com
Website: safepinqr.com

Mailing Address

55 Rutherford Rd S, Suite 204
Brampton, ON  L6W 3J3
Canada